Terms

  1. All new additions to daycare (male & female) must be neutered / spayed if over the age 12 months of age or if medically exempt.
  2. If you wish for our team to feed your dog at daycare, the food and bowl must be clearly labelled. This is too avid any confusion with meals as there are some dogs with specific dietary requirements.
  3. All property such as leads must be labelled clearly. This is of utmost importance.
  4. All dog owners should understand that their dog will be mixing with other dogs and that playing with other dogs may result in marks, bruises, nicks etc.
  5. You also understand that your dog may become dirty as a result of playing with other dogs. The daycare team will do their best to maintain a clean coat.
  6. In the event of your dog becoming ill, you will be notified immediately and will be advised to come and collect your dog.
  7. You are aware of the late collection fee (€5 for every 15 mins you are late after 6:15pm).
  8. If you book an assessment and cannot make that time, the time can be rescheduled. If you miss your rescheduled appointment, payment of €25 will be required to cover the assessment slot.
  9. If you do not show for any appointment without 24 hours notice, you must pay the original fee (daily fee).
  10. All dog owners that are running late must inform our staff at Fluffy Paws Doggie Daycare Ltd with atleast 30 minutes notice.
  11. You agree to give prior notice to our staff if someone else is collecting your dog.
  12. You agree to contact our staff by call/text/e-mail to book in / cancel your dog for day care before 6:00pm on the day prior to the appointment. Please do not show up the following morning without having notified the daycare the previous evening via WhatsApp message to 0851549166.
  13. You agree to keep your dog on the lead whilst entering and leaving the Fluffy Paws Doggie Daycare Ltd building and parking area.
  14. You agree that you understand that all dogs are not suitable for day care and that every new arrival is subject to an assessment day to evaluate their behaviour towards other dogs in our care.
  15. If your dog passes the assessment, a ‘3 strike’ system will be put in place. This gives your dog 3 chances to improve their behaviour.
  16. If their behaviour has been deemed unacceptable, a constant line of communication will be used between our staff & owners.
  17. We will inform you if your dog has settled in or is not comfortable in day care and can no longer come.
  18. You confirm that you have made our staff aware of any behavioural issues and / or any special requirements of your dog.
  19. All dogs that attend the daycare, must have a harness with them on the day of booking. This is for your dogs safety and ours.